Refund policy

Last updated: October 8, 2026

Our 2-month plant guarantee

If a plant you bought from us dies within 2 months, we'll replace it. No questions asked, no matter what happened.

Covers plants bought on our website, at our Instagram Lives, and plants installed as part of a styling project.
The 2 months start on the day you receive your plant (delivery or pickup).
We'll replace it with the same plant or, if it's not available, a comparable one of equal value.
One replacement per plant.

To use it: email care@silvergardenco.miami or DM us on Instagram with your name, order number (if you have it), and a photo of the plant. We'll set up a pickup or drop-off for the replacement.

Planters and accessories

If a planter or accessory arrives damaged, contact us within 48 hours of delivery or pickup with a photo and we'll replace it or refund it. Damage that happens after delivery isn't covered.

Returns

Because our plants are living and every order is potted and styled for you, we don't accept returns. Our plant guarantee covers you instead. If something isn't right with your order, reach out and we'll make it right.

Cancellations

Plant orders: cancel any time before your order goes out for delivery or is ready for pickup and we'll refund you in full.
Instagram Live purchases: a claimed plant is held for 24 hours after we send your checkout link. Unpaid claims are released to the next person.
Plant styling: styling fees are fully refundable if you cancel before your consultation. After the consultation, the styling fee is non-refundable. Plants, planters, and materials bought for an approved project can't be refunded, but plants are covered by our 2-month guarantee.